Privacy Policy

This Privacy Policy describes how Rambo Family Farm (RFF) and its apothecary line Calistea (collectively, the “Site,” “we,” “us,” or “our”) collect, use, and disclose your Personal Information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

For purposes of this Privacy Policy, “Personal Information” means any information that can uniquely identify an individual.

Device Information

Examples of Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

Purpose of collection:
To load the Site accurately, improve functionality, and perform analytics to optimize the Site.

Source of collection:
Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our processor, Shopify.

Order Information

Examples of Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Purpose of collection:
To fulfill orders, process payments, arrange delivery or pickup, provide confirmations and invoices, communicate with you, screen orders for fraud, and—when consistent with your preferences—provide information or marketing related to our products or services.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with our processor, Shopify.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us operate the Site and fulfill our obligations to you. For example:

  • We use Shopify to power our online store. You can learn more about how Shopify uses Personal Information at https://www.shopify.com/legal/privacy.

  • We may share Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioral Advertising

We use Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

For example:

You can opt out of targeted advertising using the links below:

You may also opt out through the Digital Advertising Alliance: http://optout.aboutads.info/.

Using Personal Information

We use Personal Information to:

  • Offer products and services

  • Process payments

  • Fulfill orders (shipping, delivery, or pickup)

  • Communicate with customers

  • Provide updates about products, services, and offers

Selling Personal Information

The Site sells Personal Information as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your Rights (CCPA)

If you are a California resident, you have the right to:

  • Access the Personal Information we hold about you

  • Request correction, update, or deletion of your Personal Information

  • Request that your Personal Information be transferred to another service

To exercise these rights, or to designate an authorized agent, please contact us using the information below.

Cookies

We use cookies to optimize your experience and provide our services. Cookies may be session-based or persistent, lasting from 30 minutes up to two years.

Cookies necessary for store functionality include:

  • _ab

  • _secure_session_id

  • cart, cart_sig, cart_ts

  • checkout_token

  • secure_customer_sig

  • storefront_digest

  • _shopify_u

Reporting and analytics cookies include:

  • _tracking_consent

  • _landing_page

  • _orig_referrer

  • _s, _shopify_fs, _shopify_s

  • _shopify_sa_p, _shopify_sa_t

  • _shopify_y, _y

You can manage cookies through your browser settings. Blocking cookies may impact Site functionality. More information is available at www.allaboutcookies.org.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection practices in response to such signals.

Changes

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operational needs. Updates will be posted on this page.

Contact

For questions, concerns, or privacy-related requests, contact us at:

Email: hello@rambofamilyfarm.com
Mail:
Rambo Family Farm / Calistea
4130 Durham Rd
Unit #146
Roxboro, NC 27574
United States

Last updated: January 22, 2026

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.